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EMM Help: External Addresses

About External Addresses

The External Addresses page allows you to add email addresses for a second mailing list outside of your Customer table in ASPDNSF. There could be many reasons for this but one client uses this to seperate the mailings to their website customers as well as their brick and mortar store customers (defined in their External Audiences table).


On this page there is but one field to enter data. This is where you would put in the individual information to be inserted into the xaEmmExternalCustomer table. These records are entered using a comma-delimited format. Each individual's data is seperated by commas while each customer is on a new line. Above the textarea, you'll see an index of the fields that accepted on this page. The bold items are the minimum REQUIRED for each customer record. The non-bold values are not required. The actions taken by this page are as follows:

  • Each line is parsed to ensure that the minimum required fields exist. You will receive a list of failed entries after submitting the form.
  • The email address on each line is parsed for validity before being inserted into the database. If the email address is not RFC compliant, it will be failed and you will see this address in the failed report that shows after the import has run
  • If a customer record exists already (based on the email address), the fields will will be replaced with new values in this import. It will only replace the values it has so if this import doesn't include any of the User Defined Fields (UDF), then any pre-existing ones will not be overwritten.
  • Each record can have a varying number of the UDFs defined. It is not necessary to comma delimit empty UDF fields.
  • At the end of the import, the success and failure status of your actions will be displayed for you.