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Printer Not Found In Quickbooks Point Of Sale Shipping Manager

Have you run into this problem? In Quickbooks Point of Sale v10 (or in various versions of Quickbook proper it appears) you might change over to the Shipping Manager and when you try and print you get the following error:

Printer Not found: ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\HP Laser

This appears to happen under Windows and may happen under Vista as well. The printers are properly configured in QBPOS (or in QB) but for some reason the Shipping Manager isn’t properly enumerating the name of the printer from QBPOS (or QB) configuration.

GeekSquad on the Intuit community posted the following solution:

This could be part of your problem if when you’re in QuickBooks go to file, shipping manager, and then go to FedEx or UPS shipping options then settings and then to printers and you see your printing in there but with a lot of numbers and stuff in front of it like this ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra

If so then read below and follow the instructions and this should fix your problem.

Here is the solution no need to upgrade I confirm this works and have done this to help many users.
First you will need to.

  1. Click on Computer or on older systems it is my computer then click on C: drive.
  2. 2.Click Users then under users you will see all the different users for your computer, Pick your name the one you log into as a user (The one you installed QuickBooks under). Now when here you will need to press ALT + F this will give you a new tab across the top( File Edit Tools View Help) Click on tools then click folder options this will bring up a box with tabs across the top ( General View Search) click view then you see check circles check the circle that states show hidden files, folders and drives then click apply at the bottom.
  3. 3. After you make the hidden file and folders available you will see AppData click on AppData (It will be located under the user file you are currently in).
  4. 4. Then Click on Roaming, under Roaming you will find Intuit click on Intuit then click on shipping manager then click on Shipping Manager v4.
  5. 5. Under Shipping Manager v4 you will see to different shipping note pad files one is for Fedex and one is for UPS.

Warning!!! (before you edit this file or any other file always make a back up so click on the file right click and click copy now go to the desktop and find a blank area and right click go to new then click folder this will make a new folder on the desktop name it whatever you like after you do this then click on the new folder and paste the file from the shipping manager in it (the one I had you copy) this give you a unedited copy of the file just in case you have a problem.
Now pick whatever shipping company you are using right click and tell it open with notepad you will then see something like this:
There is more but I just added the important stuff.

<PRINTERTYPE>fpLaser</PRINTERTYPE>::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra
<PRINTERNAME></PRINTERNAME>::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra

[MJG’S NOTE: The values ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra shown above  should be enclosed by the <PRINTERTYPE></PRINTERTYPE> or <PRINTERNAME></PRINTERNAME> tags rather than follow them. ]

<DENSITY>0</DENSITY>
<LASERLABELTYPE>lltSmallVertical</LASERLABELTYPE>
<LABELFORMAT>lfBMP</LABELFORMAT>
<LABELSTOCKTYPE>lstRegular</LABELSTOCKTYPE>
<ROTATERASTERLABEL>False</ROTATERASTERLABEL>
<LABELDPI>0</LABELDPI>
<REVERSEPRINT>False</REVERSEPRINT>
<YOFFSET>0</YOFFSET>

All you have to do is where you see ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra

Take out the ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\

And leave your printer name there without the ::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\Zebra (printer name here is ZEBRA)

It will look like this when you are done:
<PRINTERNAME></PRINTERNAME>Zebra
or
<PRINTERNAME></PRINTERNAME>Dell3110cnlaser

[MJG’s NOTE: Please see the correction above…]

Take out the:
::{21EC2020-3AEA-1069-A2DD-08002B30309D}\::{2227A280-3AEA-1069-A2DE-08002B30309D}\

It should only be in two places Printer Name and Printer Type if it is anywhere else take it out and leave just the printer.
After you have done this click on file save and then close it and then go back to make sure it saved.

This works I have done this many times. I thought I would just make this so it could help someone.
Brian

Now, don’t be thrown by the fact this is for Quickbooks, it works quite nicely for Quickbooks Point of Sale as well. A very quick and dirty solution that wan’t too easy to find since many QBPOS people would disregard this great post by GeekSqkuad thinking it doesn’t apply to them. 

Michael Gibbs
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